Balancing Technology and Empathy in Customer Relations
Version française/French version: LINK Optimizing and re-enchanting commercial relationships seems contradictory, as automated support can generate frustration. However, artificial intelligence improves many situations through sentiment analysis, needs forecasting, and the automation of interactions. Despite real advancements, human empathy remains essential for handling complex situations and providing genuine emotional support, suggesting an optimal combination of AI and human interaction to maximize Lire la suite…